Paging Support on Discovery - Reduce or lower paging-support

Created: 2012-04-20 08:09:59
Modified: 2022-10-04 11:28:05
Tags: Active Directory Errors Troubleshooting UnitySync

Paging support is set based on your LDAP server settings. There is an override you can add to your custom sourcedef. See below for override setting options.

Below are errors you may see on Discovery. To resolve, you may lower or disable paging support.

Size Limit Exceeded Error

Size Limit Exceeded may occur on Directory of the source ldap server. On Discovery, the source ldap server returns an error stating:

        Size Limit Exceeded

84 - Protocol Error

UnitySync may encounter an error while decoding the LDAP response received from the server which results in truncated data in the Discovery phase.

Example truncated log output:

    Search Structure Return  | 84 - Protocol Error  
    Failed Structure         |  CN=SubOU,ou=Parent,dc=domain,dc=com

Example Error in Run Summary :

    LDAP_DECODING_ERROR (84) - Net::LDAP> encountered an error     |    1  
     while decoding a response packet from the server.

Note: The Discovery or Sync phase will ABORT if Error 84 is detected.

How to fix errors and/or reduce paging size:

Most often, either of the above errors can be resolved by reducing the Paging Support size.

To reduce paging size on Discovery:

  1. Create a custom sourcedef

  2. In the custom sourcedef, add the following:
    paging-support=no (to disable paging support)

  3. Click Save.

  4. Click Apply.

  5. Try the Discovery again.

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