When editing synced contact, exchange prompt ‘update the contact version’

Created: 2019-11-12 10:03:34
Modified: 2019-11-12 10:03:34
Tags: Errors Exchange 20xx

This typically occurs after an upgrading from Exchange 2007. The synced contacts were created when Exchange 2007 was in use. Exchange is then upgraded to a newer version. If you attempt to view/change the Exchange contact, you get a prompt indicating you must ‘update the contact version’.

We have found that setting msExchVersion to a specific value on the affected contacts fixes the problem. So, if you add this setting to a custom map file, this should resolve the problem.

NOTE: You should manually test this by editing the attribute manually in AD U&C. Further, we recommend you set up a test connection to verify your results against a few test objects

  1. If you do not have a custom object map file, create one per this KB

  2. Add this mapping:

  3. Run your test connection Discovery and Sim. You can expect to see most/all objects modified on Sim.

  4. Check the contact to confirm the problem is resolved.

Share this article:

  1. Directify - Self Service

  2. Mimic - Replication

  3. UnitySync - Sync
  1. emPass - Sync
  1. Profiler
  2. SimpleSync