Non Matching Serial error (UI and/or shell.exe show different Serial Numbers)2017-10-25 12:27:59
Licensing & Keys Troubleshooting UnitySync
Occasionally, the Serial Number displayed in the UnitySync UI will differ from the one detected when shell.exe is run (via cmd prompt or Scheduled task). Since your license key will have been generated for one or the other, it will only match one of those SN. The non matching SN will cause the Sync to fail with a license key error.
Compare the Serial number on the UnitySync landing page in the UI to the Serial number from a recent log’s License Environment data. The likely difference will be if the Win Volume ID is blank or not.
This has been known to occur depending on the logged in user server privileges. When the UI or shell.exe runs, the Windows Volume ID of the UnitySync server is read (as part of the unique serial number). However, the non admin login may not have access and will therefor return a blank Volume ID, causing a different Serial Number to be shown. The SN from the UI will be invalid on syncs run from shell.
Solution: You must run the UI browser ‘As Admin’. You will see the Serial number on the landing page matches the one in the log. Send this Serial Number to firstname.lastname@example.org and we will generate a permanent key.
[Note: In very rare instances, you may have installed UnitySync on a server where a browser is not allowed (in which case you are using remote service). If this is so, the above solution to use ‘As Admin’ will not suffice. Your remote service browser will continue to show the non admin serial number. The only solution is to allow browser access on the UnitySync server (and then follow the recommendations above).]
For further assistance, contact us at email@example.com.
Below is an example of License Information as it appears in a sync log file.
License Environment : 10/12/17 12:31:33 Build ID | 2541230515 Build Platform | Windows (x86_64) Computer Name | win-trek8bunrrm Current Date | 20171012 Directories | 1 FQDN | 2k12r2.test Install Directory | c:\unitysync-v2.7.0 Release Date | 20161114 Serial Number | 785463162 << SN detected at sync Win Product ID | 00252-00606-38877-aa077 Win Volume ID | << missing vs populated Windows Version | 6.3 (9600) Directory List : 10/12/17 12:31:33 ldap localhost License Key Data : 10/12/17 12:31:33 Build ID | 2541230515 Customer | Directory Wizards Inc. Directories | 10 Key Serial | 10665 Maint Expire | 20170802 Serial Number | 58498745 << Current key uses