UnitySync User Interface (UI) landing page loads, but connection will not load

Created: 2015-03-24 10:23:58
Modified: 2017-06-05 09:06:48
Tags: Errors Troubleshooting UnitySync

UnitySync landing page displays successfully but, when you select a connection, the Connection Loading popup appears and hangs.

This occurs if the connection selected contains certain characters in the Raw Config, as the first character in a line. These characters include (but are not limited to) dash, comma, and plus.

A valid parameter in the Raw Config will always begin with a letter.

It might be important to confirm where the invalid character/line came from. So before you modify the Raw Config, please contact our support team for assistance and reference this article.

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