UnitySync User Interface (UI) landing page loads, but connection will not loadCreated: 2015-03-24 10:23:58
Modified: 2017-06-05 09:06:48
Tags: Errors Troubleshooting UnitySync
UnitySync landing page displays successfully but, when you select a connection, the Connection Loading popup appears and hangs.
This occurs if the connection selected contains certain characters in the Raw Config, as the first character in a line. These characters include (but are not limited to) dash, comma, and plus.
A valid parameter in the Raw Config will always begin with a letter.
It might be important to confirm where the invalid character/line came from. So before you modify the Raw Config, please contact our support team for assistance and reference this article.