What is included under my Simplesync Maintenance Contract?

With an up to date SimpleSync Support & Maintenance contract you will receive personal, written (email) or verbal (by phone) answers to all technical questions regarding SimpleSync. Responses to most inquiries are usually received in the same business day, often within minutes to an hour of receipt. Answers come directly from an experienced SimpleSync technical support specialist, involving members of our software development team whenever necessary. Support inquiries may include requests for help with any aspect of SimpleSync implementation... connection creation, sync implementation, testing, troubleshooting. You may also request help to meet unique requirements, specific to your own implementation.

SimpleSync releases new versions regularly, one or two per year. Those releases are available for free for customers with an active support and maintenance contract.

Through ongoing interaction with end users, SimpleSync is always improving and enhancing it's functionality. Between major releases, if existing functionality does not meet your requirements, you may make a request for enhancements or feature upgrades. Support will work directly with you and SimpleSync development to understand your requirement and determine if an enhancement can be made available. Whenever possible, requested feature enhancements are developed and released for immediate implementation. Otherwise, new features will be available in the next released version.

The first year of Support and Maintenance is included with the purchase of SimpleSync. Subsequent years of Support and Maintenance may be renewed yearly.

Technical Support is available Monday - Friday, 9:00am - 5:00pm EST
(excluding some holidays)

To make a SimpleSync technical support request, email Support@dirwiz.com, or call 856-552-1520.

What SimpleSync versions are supported?