Category:Licensing & Keys
Last Updated:2010-02-12
What is included under my Software Maintenance Coverage?
The first year of Support and Maintenance is included free with your initial purchase. Subsequent years of Support and Maintenance may be renewed yearly.
With up to date Software Maintenance coverage you will receive personal, written (email) or verbal (by phone) answers to all technical questions. Responses to most inquiries are usually received in the same business day, often within minutes to an hour of receipt. Answers come directly from an experienced DirWiz technical support specialist, involving members of our software development team whenever necessary. Support inquiries may include requests for help with any aspect of the software's implementation... installation, configuration, testing, troubleshooting. You may also request help to meet unique requirements, specific to your own implementation.
When new versions become available, software upgrades are free to all customers with current Software Maintenance coverage.
Customers with current maintenance coverage may purchase additional software and directory licenses without having to repurchase the original installation.
Through ongoing interaction with end users, our software is always improving and enhancing it's functionality. If existing functionality does not meet your requirements, you may make a request for enhancements or feature upgrades. DirWiz Technical Support will work directly with you and our Development team to understand your requirement and determine if an enhancement can be made available. Whenever possible, requested feature enhancements are developed and released for immediate implementation. Otherwise, new features will be available in the next released version.
Technical Support is available Monday - Friday, 9:00am - 5:00pm EST
(excluding some holidays)
To make a technical support request, please contact DirWiz Technical Support or +1-302-482-8017.