Category:Troubleshooting
Last Updated:2008-04-16
Search Mode Error - Multiple Match
This error may occur when the JOIN with Existing Objects parameters are enabled on the Destination tab of your connection. The Join uses Indexes to identify matches between the source and destination directory, so a Source object may be joined to existing Destination object.
This error indicates that two (or more) objects on the destination have the same value for the Dest Index attribute. Search the log for 'Multiple Match' to identify each instance of the error. The error output will help you identify the destination objects that have the duplicate values.
In the example below you see the source object is identified, as well as the two destination objects that matched the Dest Index.
Search Mode Error | Multiple Match - 2
Source DN | Smith, John W.
Dest DN | CN=John Smith,OU=Contacts,dc=domain,dc=com
Dest DN | CN=Jeff Smith,ou=Local Users,dc=domain,dc=com
In the cases of this error, the sync does not Join with either destination object, because both have the matching index. So the error is logged and the Source object is not synced/joined.
FIX: Determine which destination object you *don't* want the sync to Join with.. then either change the value of the index attribute for that object (so it won't show up as a match) or, if appropriate, delete that destination record.
If you receive this error for the majority (or just many) of the objects you are syncing, it is possible the Source/Dest index combination you have selected does not provide the required matching capability, because objects on the destination do not have unique values in the Dest Index. In this case, you must select another Source/Dest attribute set.