Obtaining Your First Permanent License Key

Permanent license keys are released to customers who have purchased the SimpleSync software. The following information is required in order to receive an initial permanent license key:

1) Host Name of SimpleSync server or Serial Number of your SimpleSync installation (in Help About)
2) IP address of each directory you need to sync to or from.
3) ODBC Data Source name of any database you need to sync to or from (if applicable)
4) Notification as to whether any of the following Engines will be used: CSV, LDIF, GWAPI (if applicable)

To obtain your permanent license key, email the above information to sales@dirwiz.com, Subject: KEY REQUEST, or use the Permanet Key Request function as instructed below.

When you have received your permanent key, copy the key file to the install’s GLOBAL directory. (i.e. \simplesync-v4\global)

Requesting a new key for running the latest version of SimpleSync

SimpleSync users with a current Maintenance Contract are eligible to install and run the latest version at no cost.  However, if you have an old key, the maintenance date may be expired.  In this case you  must request a new key.  Use the Permanent Key Request function outlined below, or send an email to sales@dirwiz.com, Subject: KEY REQUEST, and request a new key with current maintenance date be sent to you.  If you are installing the latest version on a different server than where the old version is installed, you will have to include the name of the new server in your request.  If your Maintenance Contract has expired, you may contact sales@dirwiz.com to get current before requesting a new key.

Requesting a Change to an Existing Permanent License Key
You may have need to change information in your Permanent License Key, such as if an IP address of a Licensed directory changes.  

To request a change

1) If using v4, you may use the Permanet Key Request function as instructed below.

OR

2) If using v4 OR v3, you may send an email to sales@dirwiz.com. Be sure to include your company name and contact information.  Identify what changes you need made to the key .

For example:

Change IP 1.2.3.10  to  1.2.3.11

Change SimpleSync HostName from ServerX to NewServerZ


Note: if you need to ADD an IP, you must contact Sales to purchase additional licensing for the new IP.

Permanent Key Request function (under the Global menu in SimpleSync v4)

*Before attempting to use this feature, the Global Email Notification settings must be configured.  If you do not plan to enable Global Email Notifications, follow the instructions in the above section to request your key by email.*

The SimpleSync Admin Tool has a function under the Global menu that will automatically compile a list of IPs for you based on your existing SimpleSync Connections. You may edit this list, to remove those you do not wish to obtain a permanent license for, or add additional entries for IPs for which you have not yet created a connection, but still wish to be licensed.

After confirming the information is complete and accurate, click the Email Permanent Key Request button and this information will automatically be emailed to sales@dirwiz.com. You will be contacted for further information if necessary.

Note: Any changes you make in the Key Request form will not be saved. Each time you view the Permament Key Request form, it is generated based on your existing connections.