Category:Licensing & Keys
Last Updated:2009-12-18
There are a few reasons why the key may not work:
You may be using an expired Temporary Key.
In recent versions, the error summary of your syn outputp, as well as your sync log file will display an error message indicating the expiration date of the temp key if applicable.
The key is in the wrong place.
Make sure you are using the correct file name in the correct location:
SimpleSync v5 - Go to Help About. Your key information is displayed here.
SimpleSync v4 and 3.4.3 - Your key information is encoded in key.dat located in the install \global directory: i.e. SimpleSync-v#\global\key.dat
You are attempting to sync to/from a source/destination that is not licensed.
SimpleSync requires licensing for each source and destination directory which will be synced. This includes ODBC data sources uses as a SimpleSync source.
You are running SimpleSync from an unlicensed server or install directory.
SimpleSync is licensed to run on a specific server, identified by hostname. The location of the installation directory must match the directory identified in the license key.
See How is SimpleSync Licensed for more information.
Licensing in v3 and earlier revisions.
These earlier version keys are key.txt files containg text which defines your licensing information. SimpleSync-v#\global\key.txt
You may be using an expired temp key.
In pre 3.4.3 versions, you can read the expiration date directly from the key. The second section of the key following DEMO is a date time stamp:
DEMO;20010203185125;CPS Systems;2174157513
It follows the format: YYYYMMDDHHMMSS - Feb 3 2001 6:51:25pm
Your pre-3.4.3 key was mistyped.
All pre-3.4.3 SimpleSync keys are case sensitive.