Many colleges and universities are now offering a lifetime email account upon completion of their curriculum. As storage and processing costs come down, this can become a reality and a nice benefit to students and faculty. This email account typically will be in the SMTP domain of the institution ie. jon.doe@acmeuniversity.edu.

This would be a very manageable solution for the IT department if the users connected and used the email account. Instead users have other email accounts, either personal or business that they actively use. The answer is to have their lifetime mail forwarded to their active accounts.

This is where administrators become bogged down in the day to day requests of setting up and changing mail forwarding for these lifetime email accounts. The problem is exasterbated every year because of the growing number of accounts and the fixed number of IT people to administer them. The result is end user frustration and an unwillingness to use the lifetime email account.

Enter Profiler
Through Profiler's web interface, the end user can enter their email forwarding address directly into their account. In addition, they have the added ability to update their contact information to keep in contact with classmates or be notified of alumni events.

This can't be done with Microsoft Exchange
Most seasoned administrators will tell you that you cannot simply enter a forwarding email address into a user's mailbox. Exchange only allows email forwarding to existing addresses within its own directory. This can be a larger burden to the administrator because every forwarded address must be entered in as directory objects (custom recipient/contact), then the mailbox can be modified to point to the new entry.

Profiler solves this by automatically creating the address (custom recipient/contact) into the Exchange directory, then it forwards the mail to that new directory object. The external addresses are self maintained by Profiler as well. When a user decides to either forward to another address or turn off forwarding, the directory object containing the old address is automatically removed from the directory.